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FAQ

Frequently asked questions

If you can't find the answer you're looking for, feel free to contact us.

Why become a member of Smile Access Club instead of registering directly with a dentist?

Many people face long NHS waiting lists, often waiting months or even years to be seen. Others find private dental fees too expensive to afford regular care. Smile Access Club allows you to bypass both challenges, giving you fast access to quality care at more affordable rates.

How much can I save as a member?

You can save up to 65% compared to typical private dental fees.

Which treatments are covered under the membership?

Our membership includes a wide range of treatments such as check-ups, fillings, hygiene appointments, and more. All treatments must fall within the scope of your dentist’s expertise. If a treatment requires referral to a specialist, this would not currently be covered under Smile Access Club.

If you have specific questions about a treatment, feel free to discuss them with your dentist to understand your coverage.

Are cosmetic treatments included?

Smile Access Club focuses on providing access to essential and health-focused dental care. Cosmetic treatments, such as elective whitening or veneers, are not typically included. However, at the dentist's discretion, treatments that align with health needs—such as a white filling on a front tooth—would be covered under Smile Access Club.
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If you have specific questions about a treatment, feel free to discuss them with your dentist to understand your coverage.

How do I pay for my treatments once I’m a member?

As a member, you gain access to discounted pricing at our participating dental practices. Once assigned to a practice, they will manage all aspects of your care, including booking appointments, treatments, payments, aftercare, and addressing any concerns. You will pay for your dental services directly at the practice during your visit.

How do I find a partner practice near me?

Once you join, we’ll match you with the practice in closest proximity that best meets your needs. If you’re not satisfied with the chosen practice, we’ll work with you to find a suitable alternative.

What happens if I move to a different location?

We can help you find a new partner practice in your new area to continue your care.

How quickly can I get an appointment after signing up?

Once you’re matched with a practice, they will contact you to schedule your first appointment. While timing may vary by practice, most of our partner practices can offer appointments within a week.

Can I cancel my membership anytime?

We hope to help you access the dental care you need, but if you ever wish to cancel, you can do so anytime. We encourage you to contact us with any feedback or concerns so we can work to better meet your needs.

Please note that if you cancel your annual subscription, an early cancellation fee will apply.

Is Smile Access Club suitable for emergency dental treatments?

Yes, our partner practices offer emergency dental care at discounted rates for members.

Do you operate across the UK?

Currently, we’re operating in Manchester, but we’re working hard to expand across the UK. Our growth is driven by demand, so if you’re looking for affordable dental care in your area, sign up here to stay updated and be the first to know when we’re available near you.

What is your cancellation policy?

Our monthly and annual plans are based on a 12-month contract. However, we offer a 14-day cooling-off period from the start of your membership, as we understand you may change your mind.

Please note: If you claim a free check-up during the 14-day cooling-off period, a fee equivalent to the average cost of a dental check-up will be charged to cover the practice's expenses.

To cancel your membership, please email us at info@smileaccessclub.co.uk.