We care about your privacy

1. Information We Collect

a. Personal Identification Information

We may collect the following personal information:

• Name, address, phone number, email address, and date of birth.
• Health Information: Medical history, dental records, current medications, and treatment plans.
• Payment Information: Credit/debit card details, billing information, and insurance details.
• Appointment Information: Records of your appointments and communications with our team.

b. Information We Automatically Collect

• Usage Data: We may collect information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on our website.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and improve our services. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect to:

• Deliver dental care and emergency services.
• Confirm and manage appointments.
• Communicate about your treatment or provide updates.
• Process payments and insurance claims.
• Meet legal and regulatory requirements.
• Enhance our services to better serve you.

3. How We Share Your Information

We may share your information with trusted third parties:

• Healthcare Providers: For referrals or coordinated treatment.
• Insurance Companies: To process claims on your behalf.
• Legal Authorities: If required by law or legal proceedings.
• Service Providers: Companies supporting billing, IT, or operational needs.

We do not sell or rent your personal information.

4. GDPR Compliance

a. Legal Bases for Processing Personal Data

Under GDPR, we process your personal data based on one or more of the following legal bases:

• Consent: You have given us explicit consent to process your personal data for specific purposes.
• Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided they are not overridden by your rights.

b. Your Rights Under GDPR

If you are located in the European Union, you have the following rights under GDPR:

• Access: Request access to the personal data we hold about you.
• Rectification: Request corrections to your personal data if it is inaccurate or incomplete.
• Erasure: Request deletion of your personal data, subject to legal obligations.
• Restriction: Request that we limit the processing of your personal data under certain circumstances.
• Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format, or have it transferred to another controller.
• Objection: Object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise your GDPR rights, please contact us at [Insert Contact Email].

5. Data Security

We ensure your data is secure through:

• Encrypted storage and secure data systems.
• Controlled access to sensitive information.
• Staff training on data protection and privacy protocols.

However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: Request access to and correction of your personal information.
• Data Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out: Opt out of marketing communications by following the unsubscribe instructions in our emails.
• Cookies Management: Adjust your cookie preferences in your browser settings.

To exercise these rights, please contact us at [Insert Contact Email].

7. Cookies and Website Data

When visiting our website, non-personal data such as IP addresses and browser type may be collected to improve your online experience. Cookies may be used to enhance functionality and remember your preferences.

8. Retention of Information

We retain your information for as long as necessary to provide services and comply with legal obligations.

9. Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If we become aware of any such data, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the latest effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Smile Access Club
Email: info@smileaccessclub.co.uk
Phone: +44 7403 972566

Address: Broughton Lane, M8 9TZ

Thank you for trusting Smile Access Club with your information.

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